Shipping & Returns
Shipping
We dispatch orders as soon as possible after purchase.
Shipping costs are calculated and shown at checkout.
Please note:
- We are not responsible for shipping delays once an order has been dispatched.
- We are not responsible for loss, damage or non-delivery caused by the shipping carrier.
- You must provide a correct delivery address and ensure the goods can be accepted on delivery.
- If an incorrect address is supplied or delivery cannot be accepted, responsibility rests with the customer.
- International orders may be subject to taxes, import duties or customs charges in the destination country. These are the responsibility of the recipient.
Order Changes or Cancellation
If you need to amend or cancel an order, contact Customer Service immediately.
Orders cannot be changed or cancelled once dispatched.
Availability
All merchandise is subject to availability. Some items are produced for special events and may not be restocked.
If an item becomes unavailable before shipping, we will contact you to offer:
- backorder (where possible), or
- exchange, or
- refund
Returns & Exchanges
Faulty, Incorrect or Incomplete Orders
If goods are faulty, incorrect or incomplete:
Contact us within 5 days of delivery.
We will arrange:
- return of the goods, and
- replacement or supply of missing items.
Change of Mind
We do not provide refunds for change of mind.
At our discretion we may exchange items if:
- you contact us immediately, and
- items are returned unused within 14 days
Return postage is the customer’s responsibility unless the item is faulty or incorrect.
Items Not Eligible for Return
Unless faulty or incorrect, we cannot accept returns on:
- jewellery (including pierced earrings)
- posters and prints
- DVDs, CDs, books
- sealed goods once opened
- hats, caps and headwear
- sale items
Condition of Returns
Returned goods must include:
- proof of purchase
- tags attached
Return address:
Transport Heritage NSW
PO Box 24
Thirlmere NSW 2572